Appointment Information
Initial Assessment and Treatment
When you book a consultation, you will receive a digital form (via email) to complete prior to your session. This form enables your therapist to understand your needs in advance. During the session, your therapist will review the form with you, address any questions, and discuss your medical history to ensure there are no contraindications for treatment.
Your therapist will also ask detailed questions about your concerns and may perform relevant medical tests to thoroughly assess your issue. This comprehensive approach ensures they can develop the most effective treatment plan for your needs. Throughout this process, your therapist will document relevant information in our system to maintain accurate and thorough records.
After the assessment, your therapist will discuss the proposed treatment plan with you. With your agreement, the session will proceed accordingly.
The length of your session depends on the complexity of your concerns. More complex issues or multiple areas of focus typically require longer sessions, while simpler or singular issues can often be addressed in shorter sessions. For further guidance, feel free to contact the clinic.
Follow up Treatment Sessions
The duration of your follow-up sessions will be determined based on the discussion at the conclusion of your initial appointment, ensuring they align with your specific needs. Each return session will begin with a review of how you felt following the previous treatment and whether any ongoing or new concerns remain. This allows your therapist to reassess and collaborate with you on the treatment plan—whether to continue with the same approach if it has been effective or to make adjustments to optimise and accelerate your progress.
Treatment Prices
To book an appointment call us on 01276 514944
Alternatively, Click Here to visit our online booking system
Insurance Clients
The process for using private health insurance for treatment varies depending on your provider. Some insurers require a GP referral before approving physiotherapy sessions, while others allow direct booking. Payment methods also differ—some insurers ask you to pay upfront and claim reimbursement with a receipt, while others receive invoices from the clinic and pay directly.
Certain medical insurance companies may refer you to us directly, sharing your details so we can arrange your appointment. In these cases, the insurer typically covers the costs by processing invoices from the clinic at designated points during your treatment.
Insurance providers determine the number of sessions they will authorise. Your first session will always be an initial assessment, where the physiotherapist gathers medical history, conducts necessary tests, and develops a treatment plan, including rehabilitation exercises for you to follow at home. Due to time constraints and administrative requirements set by insurers, minimal or no treatment may take place during this first session. Treatment will begin from the second session onward.
In some instances, the clinic can request additional sessions on your behalf. However, approval is at the discretion of the insurance company, and they may grant or deny further treatment.
Please note that late cancellations or missed appointments may result in the loss of that session, as insurance companies require the clinic to report any non-attendance. This could impact the total number of sessions available to you.
If you have any questions about which insurance providers we work with or how the process works, please contact us on 01276 514944, we are happy to discuss and assist you.
Payment Information
We accept payment via credit or debit card (including American Express), cash, or bank transfer.
If your treatment is covered by an insurance company, payment arrangements will be handled according to their specific policies. Some insurers pay the clinic directly, while others require clients to pay upfront and claim reimbursement using an invoice receipt. In certain cases, the insurance provider may not cover the full cost of treatment, and the client may need to pay the difference—this varies depending on the insurer.
If you have any questions regarding payment, please contact us on 01276 514944, we are happy to discuss and assist you.
Cancellation/No Show Policy
To ensure fair scheduling and availability for all clients, we kindly ask for at least 48 hours notice if you need to cancel or reschedule an appointment. Cancellations made within 48 hours may incur a fee equivalent to the full session cost. Clients who do not attend their appointment without prior notice ("no-shows") will be charged the full session fee.
In certain circumstances, the clinic may waive the cancellation fee at its discretion if a valid and reasonable explanation is provided. The decision on what constitutes an acceptable reason rests solely with the clinic.
If your treatment is covered by an insurance company, we are required to inform them of any missed or late-cancelled appointments. This may result in the session being deducted from your allocated treatment allowance, potentially reducing the number of sessions available to you as well as charging the client a financial penalty. Additionally, multiple cancellations or no-shows may impact the insurer’s decision to approve further sessions if requested by the clinic.
If you have any questions about our cancellation policy, please feel free to contact us on 01276 514944.
Admin Team
We have a dedicated administrative team working diligently to ensure the smooth operation of our clinic. From managing appointments and coordinating schedules to addressing your enquiries with professionalism and courtesy, our team plays an integral role in delivering an exceptional experience.
Our administrative team is available Monday to Friday, 09:00–17:00. Should you have any questions or require assistance, please do not hesitate to contact us—we are here to help.
